Lotteries are facing significant challenges in the context of the current pandemic. Workforces have moved from face-to-face meetings in offices to video calls and teleworking while cybersecurity threats continue to rise. Additionally, many lotteries have had to adapt their service offerings to the new regulations put in place to prevent the spread of COVID-19. Moreover, many lotteries that previously enjoyed exclusivity in their respective markets are now challenged with rising competition from various gaming offerings on the Internet. Lottery organizations worldwide have had to adapt to these changes rapidly, and agility is a key component that allows them to continue to strive.