Dr. Nancy Verra, OPAP Chief Legal, Regulatory and Compliance Officer, stated that “Responsible Gaming is part of OPAP’s DNA! WLA Level 4 is a testament to our overall vision to deliver the best-in-class entertainment in a safe and responsible way. We are proud to have achieved this certification, which reflects our commitment to creating a safe and enjoyable environment for our customers.”

A rigorous process

The WLA level 4 certification is a rigorous process that sets the bar high for lotteries to demonstrate their commitment to responsible gaming and sustainable practices. The certification requires members to implement specific programs into their day-to-day operations and continuously improve them. The 10 program elements of the RG framework include research, employee program, retailer program, game design, remote gaming channels, advertising and marketing communications, player education, treatment referral, stakeholder engagement, and reporting and measurement.

Hellenic Lotteries S.A. is dedicated to promoting sensible gaming for adults only, and it implements a special public protection program to prevent excessive participation in the games of chance it manages. As a member of European Lotteries, the OPAP Group is also bound to ensure that the "Responsible Gaming" certification framework is implemented by all its companies, including Hellenic Lotteries S.A.

Effective platform for responsible gaming certification

DigitalRG.com is a platform that facilitates certification and the tool used by Hellenic Lotteries has used to achieve the WLA level 4 recertification. Its proven process not only saves time and resources, it also facilitates the lotteries journey – from assessing current practices to planning and implementing industry best practices – in order to achieve any Environmental, Social and Governance (ESG), corporate social responsibility (CSR), Responsible Gaming and sustainability certification.

The renewal of the WLA level 4 certification enables Hellenic Lotteries to continue to build on its reputation as a responsible and sustainable lottery operator.