Responsible Gaming

WLA POSITION ON COVID-19 FOR WLA-RGF Certification

Taking into consideration the spread of COVID-19 and the related difficulties, the WLA will be extending the submission deadline for Responsible Gaming Framework certification until July 1.

As the Independent Assessment Panel works remotely, they will review WLA-RGF submissions received by the usual May 1 deadline. However, for those lotteries that are currently in the process of compiling their submission and are hindered due to the current pandemic, the WLA has extended the deadline until July 1, 2020.

Responsible Gaming Principles

As WLA members, our duties are not only to grow sales and returns to good causes but to facilitate responsible play. In 2006, the WLA adopted the Responsible Gaming Principles and a Responsible Gaming Framework aimed at protecting lottery players around the world. This effort and commitment ensures not only that our public is protected but also that the revenues are sustained for the public good. In this section you will find the Responsible Gaming Principles as well as all supporting documents for the Responsible Gaming Framework.

Principles

Doing the right thing for players and the broader community has made Corporate Social Responsibility, specifically the Responsible Gaming Principles and Framework, a priority for the World Lottery Association (WLA)

As state-controlled gaming operators, WLA members have always played a leadership role in addressing responsible gaming issues. In 2002, members asked the association to develop more specific requirements with respect to social responsibility in general and to responsible gaming in particular.

The response came in 2006 when the WLA formalized its practices in Corporate Social Responsibility by adopting Responsible Gaming Principles and a Responsible Gaming Framework aimed at protecting lottery players around the world.

This effort and commitment will ensure that our public is protected and revenues for the public good are sustained.

The Principles acknowledge that gaming operators play an important role in helping to prevent problem gambling, as do governments, regulators, treatment providers, researchers, community groups, and individuals who take part in games of chance.

By adopting the Principles, WLA members have "committed their vigilance in making responsible gaming an integral part of their daily operations. This pledge of support includes the encouragement of research initiatives and striving to achieve an appropriate balance between revenue, entertainment and customer expectations."

The seven Principles address areas of player protection, collaboration with other stakeholders, research, promotion, informed player choice, monitoring and reporting.

To read the WLA Responsible Gaming Principles continue here.

To read the WLA Responsible Gaming Framework continue here.

Watch a video explaining the WLA Responsible Gaming Program.