Camelot Illinois Seeks Proposals For Sales And Customer Service Training Services
CHICAGO (May 24, 2018) – Camelot Illinois today issued a request for proposals (RFP) for vendors to develop and deliver coordinated training and professional development services for the state’s Lottery Sales Representatives and Customer Service Representatives.
Work to be performed includes development of a training plan, development of a curriculum design and delivery of a customized training program.
Camelot Illinois anticipates that the training will encompass an initial assessment to determine the strengths and opportunities for skills development for Lottery Sales Representatives and Customer Service Representatives. After the initial assessment, a customized training program will be implemented that includes customer service, time and territory management, effective prospecting, goal-setting and strategy, negotiations with customers, and closing techniques.
Camelot Illinois is proposing an initial contract term of one year, subject to the vendor’s performance and Camelot’s evolving requirements and strategy.
The initial training will commence in summer 2018 and the remaining training will be staggered on a monthly basis over the course of a six- to eight-month period in 2018-2019.
Camelot Illinois is encouraging proposals from businesses owned by minorities, women and persons with disabilities to generate Business Enterprise Program (BEP) participation. To learn more about and register for the BEP program, please visit the Illinois Department of Central Management Services website.
About Camelot Illinois (www.camelotillinois.com)
Camelot Illinois is the new private manager of the Illinois Lottery. In partnership with the state, Camelot will operate a modern lottery that truly benefits the people of Illinois. Camelot is dedicated to working with transparency, integrity and responsibility. The company’s innovative approach places consumers and social responsibility at its core, providing funding for schools, capital projects and special causes. Camelot is committed to building an organization with the strength and experience to grow the lottery and reinforce its rightful position as a force for good.