WLA lottery and supplier members lead by example when it comes to safeguarding the security of their online and physical operations and ensuring safe betting and playing environments for their customers.
In this issue, WLA President, Rebecca Paul, examines the benefits of certification to WLA standards as a vital and highly effective way of addressing issues pertaining to security of operations, and the requirement for lotteries to take diverse measures to ensure that all players are safe.
We also get latest updates from the WLA Security Risk Management Committee (SRMC), which will deliver the next iteration of the WLA Security Control Standard (WLA SCS: 2024), in October next year. Additionally, we glean useful insights from the results of a survey undertaken by the SRMC in 2023, to assess the current risk landscape, so that WLA can continue to provide effective support to its members.
Finally, we learn how lotteries in Asia and Latin America are enhancing the measures taken to continually build on their Responsible Gaming measures across operations, by deploying innovative artificial intelligence technologies to protect players when at-risk behavior is detected.